No lose #100!
Suck it Dodgers.Wednesday, September 23, 2009
Monday, September 21, 2009
Asking your customers for favors
Customer service is an interesting term, and it ellicits a lot of strong responses in people.
But what do we call the opposite? Vendor service? Seller service?
Whatever you term it, it is when the seller asks the customer for help. There is no middle ground in this, it either creates a tighter bond between the two ("Help me help you!") or it is infuriating and bothersome to the nth degree.
I'm dealing with the later. I won't name names this time, as last time I tweeted about a complaint it got VP attention at the company and a lot of people got a lot of grief (though it took that tweet to get real customer service sadly).
But if you sell me something, come and install it, and then YOU leave YOUR STUFF with me, don't ask me to bend over backwards to get you your stuff. When you call and say you want to get it back, don't have an attitude. Don't demand that you can come get it today, right now. And then don't give me the "tiniest violin in the world" story about how if it isn't today then it'll have to be in a week, but you really really need it today.
You just took a sale and turned it into a chore. I'm no longer delighted. I'm frustrated. I'm no longer pleased with the great installation you all did, I'm now spending an extra 2 or 3 hours coordinating you coming back to get your stuf.
Reverse customer service, that might be the right term. It's a fail.
Wednesday, September 9, 2009
How do I get Google sports calendar to sync with my Blackberry?
I love Google Calendar, it helps me keep my life organized. At times I have had multiple calendars:
- my personal calendar for appointments and reminders, I share this with my wife
- my work calendar for appointments and due dates of deliverables, I share this with my co-workers
- a calendar for family and friends' birthdays
- a list of household chores and when to do them
- all my MBA deadlines and classes
But Google has partially fixed this problem, adding in Sports calendars back to the mix! These are seemingly Google maintained, and I think the removal of the prior shared schedules
I was actually impressed with the wide range of sports and teams. They have the might Bucknell Bison under both football and basketball, I find that to be impressive.
I also use Google Sync to keep my Blackberry up to date with my online schedule and my contacts.
But Google Sync won't gobble up the sports schedules and add them in to my calendar on my Blackberry. There is a Help item listed for this (the one I found, there may be more), but it doesn't actually address the Sync issue.
Anyone know how to make this happen? Should I just resort to copying the entries to my own calendar, or calendar I can hide online but that will show up in Blackberry via Sync?
Gmail should let users sort email based on last message sent/received in a thread
Not when the original message in the thread was sent or received. If I sent a message to you on June 15th of 2009, but you sent me an email yesterday that I have dutifully archived with a label, then when I go into that label space I have to remember that I sent the email back in June.
For me, it's easier to go into a label, instead of hoping that search terms I may use will bring up that important message.
Thoughts?
Monday, September 7, 2009
Twitterberry using https or not?
I keep getting asked to approve the data connection for Twitterberry for each Tweet I make, twice each Tweet.
Am I safe to just use the http connection? Should I just deal with the minor inconvenience?
Is there a site or app to tell me when to have wine?
We have a small but growing wine collection. 90% of it from the Finger Lakes of New York (fantastic Rieslings).
But we don't know enough to be sure when the wines are in peak or if they need to age. It'd love a good site where I can log our collection and have it notify me when the wines are reaching peak etc.
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